Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@gildedday.com. Please note that returns will need to be sent to the following address: Gilded Day Limited, Three Gables, Hemel Hempstead, HP3 9HN.  

If your return is accepted, you are responsible for return shipping costs unless the item is faulty, damaged, or received in error.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@gildedday.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-refundable items

The following items cannot be returned

- Earrings (for hygiene reasons, earrings cannot be returned or exchanged unless they are faulty, damaged, or received in error).

- Sale items

- Gift cards.

Please get in touch if you have questions or concerns about your specific item prior to making your purchase.

Exchanges
If you are not happy with your purchase, you can exchange it within 14 days of receiving it.

To be eligible for an exchange, your item must be: 

- unused, unworn and in its original packaging 

- accompanied by your proof of purchase

To process an exchange, please contact us at hello@gildedday.com. Any exchanges sent without contacting us first cannot be accepted. Customers are responsible for the cost of returning items for exchange. Gilded Day will cover the cost of shipping the replacement item within the UK.

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty, damaged, or received in error.

Refunds
Customers are responsible for return shipping costs unless the item is faulty, damaged, or received in error.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gildedday.com.

Original shipping charges are non-refundable unless the item is faulty, damaged, or received in error.

Any returns sent without contacting us first cannot be accepted.